I’ve taken this damn app to be my sworn enemy. Got something stupid like this and i tried explaining it to them……customer looked at me like I was a 11-eyed monkey juggling behind the bar. Straight up looked at me and said “wow, i thought the machines did the thinking for you” 🥲🫠🙃
We have one customer who orders a coldbrew 1/2 decaf and expects just that. ma'am I've explained to you multiple times that we do not have decaf coldbrew, if you really want it to be right every time (she just asks for half cold brew, half decaf iced coffee) then stop doing a mobile and just please come in and explain. you have to come through the drive to pick it up anyway, you're waiting in line either way.
Because the system doesn't know how much space anything takes up, only what to charge for it. Heck, you can add extra peach flavor to any sized cup and not have told it what the drink is, they actually want that done when customers refill a peach tea.
I had someone order a decaf coldbrew and apparently NO ONE had told this poor woman that we can't do that. Unsure what they'd been serving her, but it wasn't decaf coldbrew.
Lmao I would just be like “Awww I’m so sorry - I’m not sure why that’s happening!” makes 1/2 decaf No way this person can taste/feel the difference. Why people gotta be like this? 😆
They're just being pedantic because they know the order is a pain in the ass. I have a bit of a strange order (I get an undertow with my order) and I've definitely had baristas not know what that is, educate themselves, and get it for me. It may take an extra step, but I don't ask for anything impossible. Usually I'm simplifying things by making everything a quad, lol.
I mean it's neither the customer nor your fault that it tastes different every day. Starbucks just needs to change the options on the ordering menu. Why they have this option is beyond me.
I’d start making this drink by throwing the sticker away, and taking a break to go outside and get some fresh air. After some deep soul searching and remembering my vow to the craft, I’d come back inside and make a decaf vanilla latte, then throw that away too.
It’s ridiculous how we suffer because the company has the worst app with sometimes impossible modifications. You can’t have a blonde decaf, they’re separate espresso beans entirely.
LOL OR WHEN THEY SAY WELL "THE OTHER STARBUCKS DOES IT FOR ME" OR "WELL IVE ORDER IT BEFORE AND NOONE SAID ANYTHING" ... well yes you probably got 1 blonde shot or 1 decafe shot. It's one or the other Lol that's probably why it's different every time because the barista making it doesn't know what to do hahaha
What an asshole, I would just ask them how they want it done ? Since they are such a pos make a scene have them come behind the counter embarrass them maybe they will never come back
Her final verdict was that we should be giving her 3 shots. I told her she has to pay for extra shots, she said the app let her put it on the cup without paying so I should just do it
I would let her know next time that the issue is the 2/3 decaf. Tell her that if she does it 1/2 decaf, it will be more accurate, since that's an even split? And see if she likes it that way.
Half decaf on the new machines, full decaf on the old ones. After 3 remakes and not listening at all to why that’s not really a thing, they can fuck right off with that
I know, I’m usually a closer and people are usually more chill in the late afternoon/ night. I’m working mornings now these customers are insane. She bickered with me for like 10 mins. I was shaking when I took this pic 😂
⅔ decaf should not be a possible option without a number of shots being divisible by 3. That it hasn’t been fixed after all these years is a great example of how little corporate knows about their own business
We literally offered this lady every option known to man!! She’s stood in front of us and claimed to be calling corporate and she’s made multiple complaints on the surveys (our sm prints customers comments out)
Not that Starbucks makes, anyway. I think decaf is like, washed or something, and has trace amounts of caffeine. The process doesn't do much for the flavor, which is why you won't find speciality roasts decaffeinated usually.
That order is crazy to keep consistent. This isn’t a science project, where you’re measuring 1/3 deciliters of regular, and 2/3 deciliters of decaf. I’d expect you to be guesstimating when you’ve pulled the 1/3 and 2/3 shots, and live with it.
I would make it 1/2 caff and call it a day. With one shot the 2/3 decaf would be such a negligible amount it would not even matter. If you try to explain this to them and they still don't get it then idk what to tell you there. I have a lot of people like that and I've just stopped repeating myself to people that don't listen.
Starbucks customers are the worst. I don’t work here but I do delight in reading the unfortunate drama that you post from your daily lives. People are truly off of their rockers, all for coffee! Bless you all.
I have a friend who orders a coffee that I could IN NO WAY order as it is too long and complicated! She has to write it down if she wants me to order it! SO how can someone possibly make it hearing it once!!! You SB people are amazing!
This might be dangerous. For something with as little caffeine as that, my first thought is that the customer is either very sensitive to caffeine or they have a health issue where their doctor said they shouldn't drink caffeine but they want to so they're toeing the line.
I’d make it a triple with 2 decaf shots, and let the crew know that when she arrives, whoever greets her when she picks up her order to let her know that she didn’t order it with 3 shots, but we made it for her today. Remind her to order it with 3 shots, or just half decaf.
Ask them if they have a caffeine sensitivity. If so, decaf. If not, then you could ask them if they would prefer blonde or decaf, let them know that it’s different each time because it’s impossible, and tell them the way your store will be making it for them going forward based on their responses. Do not give them the opportunity to argue with you about what is in the realm of the bar’s (or your) capability. They can get what is possible that’s as close to what they’re asking for as possible, or they can change their mind and order something else that’s reasonable.
It’s literally impossible unless they want to add an extra shot and do one decaf, one blonde. Even then, blonde has higher caffeine content so that might as well get either completely de café, or a regular latte. Have a supervisor speak with them about their order the next time they come in and explain why it isn’t possible.
I don't know. I know that I get a different cappuccino every single time I order it. Unfortunately, Starbucks doesn't seem to have a standard recipe for a cappuccino. It's frustrating.
I would get your SSV or a SM to ‘politely’ explain that the machine can’t give decaf in an espresso that is more caffeinated.. then ask what they are looking for specifically..
You just make it decaf and explain to them unless it's 2 or more shots there's no way to pull 2/3decaf. You can create 2/3 decaf by combining 1 .5decaf+1 reg decaf in a 2 shot beverage and for the 3 shots you just pull 2 decaf and 1 regular shot. It is doable for anything other than a single shot beverage 🤷♀️🤗 hope that helps
Okay so…. Pull three shots. One signature, two decaf. Pour 1/3 of the signature shot in there, then 1/3 of each decaf shot, all within the approximately 8 seconds before the shots die, and absolutely within the 45 second time if they’re in drive thru. Good luck, soldier! 🫡
I can't understand why 2/3 decaf is a thing. Unless the drink has exactly 3 shots, the whole thing is going to be decaf. 1 shot of espresso barely has any caffeine as it is, and decaf isn't actually entirely decaf. I do wish more people understood this.
I honestly don’t understand why there is a 2/3 decaf option because half the time it’s on drinks that don’t even get 3 shots. If it’s a mobile order or delivery I just click 1/2 caf and call it a day.
I’d invite her around the bar to show me how tf she wants blonde 2/3 caf shots to come out of the machine that doesn’t have a 2/3 caf button OR decaf blonde beans. I swear they think we have magic latte dispensers back here.
some people enjoy conflict and complaining to feel important. To me this customer choice is easier with either A) stop being regular customer at place that can't get your custom order right or B) learn how to make your own custom orders at home.
I would pull one 1/2 shot of decaf and then another but pull it at the 1/4 mark of the 1/2 shot and then pull ANOTHER 1/2 shot of blonde and pull it at the 1/4 mark. That is IF that was the only drink on bar at that moment, and the customer ordering that is Gordon Ramsay. If I had other drinks in cafe or drive I would just do 1/2 blonde shot and 1/2 decaf because why the fuck would someone do this.
I'm not a barista so trying to understand why this doesn't make sense to make. My understanding is that this a handcrafted beverage. Sounds like 2/3rds ~66% can be eyeballed as a bit more than half? Why is it cumbersome to measure this?
Ah geez this is annoying. If I got this order I would just do one half-decaf espresso shot, 3 pumps vanilla, and 2% milk. I am VERY curious how the customer can tell it’s “different.” Is it possible to be THAT hypersensitive to caffeine?
I always enjoyed the challenge of finding a solution. First have a convo with them, where you listen and they do as well. Whats probably happening is since its a mobile they're arriving at various times enough to change the taste quality. When they get there I would make a fresh one and tell them if there's a difference or matches up to what they were thinking. Otherwise its on them, bc if its busy can't guarantee its gonna be a fresh mobile yo lol
You could do a full decaf shot and then 1/2 a standard shot to create that ratio but it wouldn’t follow the latte recipe so yeah no wonder the customer is always getting a different drink
Most baristas in metropolitan areas don’t have time to baby a single drink like that. Trust me I get what you’re saying but during morning peak that’s nearly never gonna happen
First of all you can’t make one shot 2/3 decaf and 1/3 blonde. I would tell them I could maybe do half blonde 1/2 decaf (still have Mastrena 1s) but even then that’s pushing it.
I ended talking to her later that day and she said corporate told her she should be getting 3 shots. I said but you didn’t pay for 3 shots you paid for 1 . I took it up to the sm after that
I’d just give her a decaf that’s it. Corporate doesn’t care that’s why they allow orders like this to be placed even though it’s impossible to make. I bet none of them know even how many shots each size gets.
One of my customers does this on mobile order every day. A 2/3 decaf tall americano. We all just do 1/2 caf double shot. One day I asked them if they knew their drink only gets 2 shots and that their order doesn’t make any sense. They told me they knew and sometimes they’d get “lucky” and get an extra shot for free. Haha! They never complained when they didn’t get a third shot so I just think it’s funny.
Couldn't you drink 1/3 of the shot while maintaining full eye contact and just completely anger them enough to make them walk out? Or are Starbucks customers just THAT pedantic?
I actually did visually intimidate a customer once, he literally picked up his drink and immediately dropped it all over all the other drinks at the mobile handoff. I couldn’t hide my reaction at all and he ran away… like actually ran
"some people are committed to not understanding you. they don't want to understand. they want a fight" - good words from a therapist. explain why you can't, I'd it doesn't work refund her drink and tell her to go to another store
I would make it the way you are supposed to. Put the syrup in first, then fill it with shots. Once the cup is full you are done. If you can't fit the steamed milk into it because of the shots, that's on him. Not you.
Had a customer with this same 2/3 decaf issue and they’re always annoying about it. I said the machine isn’t working properly so we can do 1/2 decaf, reg blonde shots, or complete decaf shots. Otherwise they can order something else or go somewhere else.
Why the system lets people do impossible things like this is beyond my comprehension.
this is what happens when you put profits over common sense
I’ve taken this damn app to be my sworn enemy. Got something stupid like this and i tried explaining it to them……customer looked at me like I was a 11-eyed monkey juggling behind the bar. Straight up looked at me and said “wow, i thought the machines did the thinking for you” 🥲🫠🙃
We have one customer who orders a coldbrew 1/2 decaf and expects just that. ma'am I've explained to you multiple times that we do not have decaf coldbrew, if you really want it to be right every time (she just asks for half cold brew, half decaf iced coffee) then stop doing a mobile and just please come in and explain. you have to come through the drive to pick it up anyway, you're waiting in line either way.
Seriously!! Someone ordered 1% milk on DoorDash, I’m beginning to loathe these delivery services
Because the system doesn't know how much space anything takes up, only what to charge for it. Heck, you can add extra peach flavor to any sized cup and not have told it what the drink is, they actually want that done when customers refill a peach tea.
I had someone order a decaf coldbrew and apparently NO ONE had told this poor woman that we can't do that. Unsure what they'd been serving her, but it wasn't decaf coldbrew.
My store has mastrena 1s so they’re getting one (1) decaf shot and i’m moving onto my next drink tf
My store has mastrena 2s and I would ALSO be giving them 1 decaf shot and sending them on their way 😂
LMAOOOO i’m dedddd
The potato quality i didn’t realize the /. Thought they wanted 23. Yeah I’m not measuring shots on a mastrena 1
Yeah fr lmao I don’t get paid to pull 3 shots and then measure out 1 shot’s worth to put in your drink
This is the way
why’d I think they ordered 23 decaf shots I was gonna be like wth
I snapped this pic in a hurry bc it was the third time remaking and I was PISSED OFF 😂😂
Same LMFAOOO
Just tell them its impossible for the barista to split the single shot of espresso into 2/3 we dont have a button for it.
That’s what I was saying, they said “tHE oThER SToReS In mAnaHaTtan” don’t have an issue with their drink and it comes out perfectly 😐
Also, blonde can't be split with decaf, only signature espresso can 🤷♀️
gaslight them and tell them it’s made the same way every morning. They are just imagining it
How do you do that over the text please?😊
I’m just doing 1/2 decaf if they refuse to listen how 2/3 is impossible.
Lmao I would just be like “Awww I’m so sorry - I’m not sure why that’s happening!” makes 1/2 decaf No way this person can taste/feel the difference. Why people gotta be like this? 😆
They're just being pedantic because they know the order is a pain in the ass. I have a bit of a strange order (I get an undertow with my order) and I've definitely had baristas not know what that is, educate themselves, and get it for me. It may take an extra step, but I don't ask for anything impossible. Usually I'm simplifying things by making everything a quad, lol.
Maybe if the drink came with 2 shots. This bad boy has 1 lol.
half decaf lolz and I am not thinking twice about it
Exactly. I'm not playing mad chemist back here and pulling 3 shots for a Tall and hoping that I mix them with the correct ratio.
I mean it's neither the customer nor your fault that it tastes different every day. Starbucks just needs to change the options on the ordering menu. Why they have this option is beyond me.
Press 1/2 decaf and call it a day and let other partners know so they will get it consistently every time
I’d start making this drink by throwing the sticker away, and taking a break to go outside and get some fresh air. After some deep soul searching and remembering my vow to the craft, I’d come back inside and make a decaf vanilla latte, then throw that away too.
It’s ridiculous how we suffer because the company has the worst app with sometimes impossible modifications. You can’t have a blonde decaf, they’re separate espresso beans entirely.
I had someone once very angrily insist that I take the caffeine out of the blonde espresso for her
Happy Cake Day!!
They get decaf 🤷🏼♀️
2/3 is basically one, so single decaf shot it is. The mastrana 2 can still only do 1/2 decaf so t(ツ)_/¯
Just do full decaf
i always either do 1/2 or just straightup decaf if theyre a dick
Change the customer. /s
My blind ass read that as 23 shots and just imagined espresso freely flowing out of the cup
I would make it decaf.
That’s a decaf latte, my guy
I had someone ask for “quarter caff” once
1/2 caf only i don’t have time for stupid orders like this. No on could ever taste a 1/3 blonde over that nasty decaf anyways
I’d do 100% decaf
If it’s 1 shot I just do 1/2 caf if its 2 shots I do 1/2 caf..if it’s more than that I do 2/3
LOL OR WHEN THEY SAY WELL "THE OTHER STARBUCKS DOES IT FOR ME" OR "WELL IVE ORDER IT BEFORE AND NOONE SAID ANYTHING" ... well yes you probably got 1 blonde shot or 1 decafe shot. It's one or the other Lol that's probably why it's different every time because the barista making it doesn't know what to do hahaha
Exactly!! I don’t have this issues with ppl as a closer I feel like morning customers tend to be like this 😂
Lol, those phrases need to be on a Starbucks themed bingo card.
It's a tall, its only getting one shot anyway. I'd just pull a decaf shot, ristretto if they don't want it as bitter
1/2 Blonde, there's no other way to do it.
What an asshole, I would just ask them how they want it done ? Since they are such a pos make a scene have them come behind the counter embarrass them maybe they will never come back
Her final verdict was that we should be giving her 3 shots. I told her she has to pay for extra shots, she said the app let her put it on the cup without paying so I should just do it
Decaf it is. I am not a magician.
Straight decaf lol
I would let her know next time that the issue is the 2/3 decaf. Tell her that if she does it 1/2 decaf, it will be more accurate, since that's an even split? And see if she likes it that way.
I explained that our machines literally do not function like that, she swears in Manhattan they do it and they don’t complain yadda yadda
Straight up tell them that you cannot make it and that you will never be able to make it. It won’t happen, and their drink will simply never be right.
This would make a hell of a lot more sense if she ordered it as a triple lolol
Mathematically it’s 0.667 so I’ll do half a decaf shot or so
Half decaf on the new machines, full decaf on the old ones. After 3 remakes and not listening at all to why that’s not really a thing, they can fuck right off with that
I know, I’m usually a closer and people are usually more chill in the late afternoon/ night. I’m working mornings now these customers are insane. She bickered with me for like 10 mins. I was shaking when I took this pic 😂
my shift told me when it's a tall that says 2/3 decaf just do all decaf ☠
⅔ decaf should not be a possible option without a number of shots being divisible by 3. That it hasn’t been fixed after all these years is a great example of how little corporate knows about their own business
Tell the customer they are stupid
We have a regular who often gets a half calf dark roast. And it’s just half decaf coffee and half dark roast. That’s how I would make this one.
We literally offered this lady every option known to man!! She’s stood in front of us and claimed to be calling corporate and she’s made multiple complaints on the surveys (our sm prints customers comments out)
Is she/he thinking they are getting three shots and two are decaf or something?
Yes, they believe they are entitled to 3 shots, we told her she didn’t pay for 3 shots she paid for a tall latte which is always a single shot
I know blonde tastes different but I would’ve just said fuck it and pull one decaf shot and moved on with my life lol
Apparently at other stores there’s a such thing as a 2/3 decaf blonde shot 🤷🏾♀️ /s
got mt first one today wnd when i told her we cant do 2/3 decaf on a TALL LATTE she was like “well why can i order it then huh?”
Why can people do this nonsense and I can’t add vanilla bean powder to my matcha?
You can’t do 2/3 decaf with blonde, so I’d give them a straight decaf shot
Misread the sticker at first and thought it said 23 decaf shots.
I just give them decaf. If they're asking for so little caffeine a decaf shot should be fine.
In a shot glass, pour a single shot of blonde, then two decaf shots. Then waste 2/3’s of them. Tall is still only one shot.
This is why I support gaslighting customers
id do full decaf or a little bit of decaf and the rest regular 🤷♀️
As a caffeine fiend and knowing the lighter the roast, the more caffeine, but can a blonde even be a true decaf?
Not that Starbucks makes, anyway. I think decaf is like, washed or something, and has trace amounts of caffeine. The process doesn't do much for the flavor, which is why you won't find speciality roasts decaffeinated usually.
old manager said to do 1 decaf and 1 reg shot and measure 2/3 of decaf with 1/3 regular. m’am, no. i’m giving all decaf
Custie sworeee she could taste when the blonde espresso wasn’t there 🥲
I pour 2 decaf and 1 regular and eyeball pouring 1/3 but that’s mostly bc I’m OCD
Maybe just decaf them with like a splash of brewer coffee? or a splash of espresso if your feeling nice.
I typically do one full decaf and one 1/2 decaf
half caff, if youre getting enough espresso for it to be worth it ill do some math and make it closer but for one shot thats what you get
We straight up tell them they're not allowed to get thirds on a drink unless it has 3 shots for this exact reason.
All decaf
I would just make it decaf.
That order is crazy to keep consistent. This isn’t a science project, where you’re measuring 1/3 deciliters of regular, and 2/3 deciliters of decaf. I’d expect you to be guesstimating when you’ve pulled the 1/3 and 2/3 shots, and live with it.
I’d eyeball 2/3 of a decaf shot and 1/3 of a blonde shot.
I would make it 1/2 caff and call it a day. With one shot the 2/3 decaf would be such a negligible amount it would not even matter. If you try to explain this to them and they still don't get it then idk what to tell you there. I have a lot of people like that and I've just stopped repeating myself to people that don't listen.
Looks like she needs 2/3s common sense wtf 💀
I would just say sorry we don't do that. They get mad then too bad.
Lmao she just getting decaf.
All decaf
By telling them to stop ordering that.
I would just make it decaf. Decaf espresso has a very small amount of caffine, if she wants her magical math problem then she can order more shots.
Wtf is that order💀
I’m asking you 🥲
2/3rd decaf when there's only 2 shots in a grande = lmao enjoy your 1 shot of regular and 1 shot of decaf.
i’m giving them a full decaf shot because i really dgaf
Starbucks customers are the worst. I don’t work here but I do delight in reading the unfortunate drama that you post from your daily lives. People are truly off of their rockers, all for coffee! Bless you all.
Seriously!! Especially not drinks I find people to be very sensitive about how it’s made
I have a friend who orders a coffee that I could IN NO WAY order as it is too long and complicated! She has to write it down if she wants me to order it! SO how can someone possibly make it hearing it once!!! You SB people are amazing!
id tell them that 23 shots won’t fit in a tall cup
Full decaf shot lol
Honestly, when I was a barista, I’d just give ‘em decaf. I didn’t care, and they wouldn’t notice anyway.
Probably do just one regular shot tbh
This might be dangerous. For something with as little caffeine as that, my first thought is that the customer is either very sensitive to caffeine or they have a health issue where their doctor said they shouldn't drink caffeine but they want to so they're toeing the line.
pull the double shot but select 1/2 caffeine. then pour in 2/3 if the shot glass.
But a tall late gets one shot 🙊
Full decaf bc theyre rude
Make a grande and pour it into the tall cup. Also, organize your workplace! Go union! ✊
what? I took this photo in between cleaning the mastrenas that’s why there are beans all over lol
I’d make it a triple with 2 decaf shots, and let the crew know that when she arrives, whoever greets her when she picks up her order to let her know that she didn’t order it with 3 shots, but we made it for her today. Remind her to order it with 3 shots, or just half decaf.
It's a tall latte...with no shots added
[удалено]
2/3, not 23 lol
Ask them if they have a caffeine sensitivity. If so, decaf. If not, then you could ask them if they would prefer blonde or decaf, let them know that it’s different each time because it’s impossible, and tell them the way your store will be making it for them going forward based on their responses. Do not give them the opportunity to argue with you about what is in the realm of the bar’s (or your) capability. They can get what is possible that’s as close to what they’re asking for as possible, or they can change their mind and order something else that’s reasonable.
I just do 1/2 decaf and don’t say anything.
I do 2 reg shots and one decaf ¯_(ツ)_/¯
it's 2 shots so i just do 1 decaf shot and one half decaf😅😅
A tall latte gets one shot 🙊
One 1/2 decaf shot.
I would just do decaf ngl
I’d passive aggressively pour a decaf and reg one in separate cups and then make her tell me how much she wants of each.
pull one whole shot to the cup and tip over a few drops 🤪
2 blonde shots, 3 decaf shots /s
Is she presuming she needs 23 decaf shots?
It’s literally impossible unless they want to add an extra shot and do one decaf, one blonde. Even then, blonde has higher caffeine content so that might as well get either completely de café, or a regular latte. Have a supervisor speak with them about their order the next time they come in and explain why it isn’t possible.
I don't know. I know that I get a different cappuccino every single time I order it. Unfortunately, Starbucks doesn't seem to have a standard recipe for a cappuccino. It's frustrating.
I would get your SSV or a SM to ‘politely’ explain that the machine can’t give decaf in an espresso that is more caffeinated.. then ask what they are looking for specifically..
pull 2 shots of regular one decaf and pour 1/3 in
Mix 2 decaf shots with 1 blonde and do your best to portion out 1/3 of the volume 😂🤷🏻♂️
I would make a triple tall 2/3 decade blonde vanilla latte. What does the customer actually want? Lol
Pull 2 decaf shots and 1 regular and estimate how much fluid oz is 1 shot
I'd probably, reluctantly, pull one decaf shot and one blonde shot and then only pour half of each into the cup.
You just make it decaf and explain to them unless it's 2 or more shots there's no way to pull 2/3decaf. You can create 2/3 decaf by combining 1 .5decaf+1 reg decaf in a 2 shot beverage and for the 3 shots you just pull 2 decaf and 1 regular shot. It is doable for anything other than a single shot beverage 🤷♀️🤗 hope that helps
Okay so…. Pull three shots. One signature, two decaf. Pour 1/3 of the signature shot in there, then 1/3 of each decaf shot, all within the approximately 8 seconds before the shots die, and absolutely within the 45 second time if they’re in drive thru. Good luck, soldier! 🫡
I can't understand why 2/3 decaf is a thing. Unless the drink has exactly 3 shots, the whole thing is going to be decaf. 1 shot of espresso barely has any caffeine as it is, and decaf isn't actually entirely decaf. I do wish more people understood this.
How much caffeine does 1decaf and 1 regular shot have?
They gettin decaf idc idc idc 😂
I honestly don’t understand why there is a 2/3 decaf option because half the time it’s on drinks that don’t even get 3 shots. If it’s a mobile order or delivery I just click 1/2 caf and call it a day.
i thought that read 23 decaf shots and was about to throw hands....
This could only ever work at a small coffee shop that has to grind and load beans for each set of shots pulled.
Pour a decaf shot over two blonde beans. Seems science enough
I’d invite her around the bar to show me how tf she wants blonde 2/3 caf shots to come out of the machine that doesn’t have a 2/3 caf button OR decaf blonde beans. I swear they think we have magic latte dispensers back here.
some people enjoy conflict and complaining to feel important. To me this customer choice is easier with either A) stop being regular customer at place that can't get your custom order right or B) learn how to make your own custom orders at home.
I just give them 1 decaf shot when I see this.
I just do decaf lmao
2/3? Sounds like I'm rounding up to 1 full decaf shot. Smiley faces all around!
I would pull one 1/2 shot of decaf and then another but pull it at the 1/4 mark of the 1/2 shot and then pull ANOTHER 1/2 shot of blonde and pull it at the 1/4 mark. That is IF that was the only drink on bar at that moment, and the customer ordering that is Gordon Ramsay. If I had other drinks in cafe or drive I would just do 1/2 blonde shot and 1/2 decaf because why the fuck would someone do this.
I would wait for them to show up for pick up and explain that I cannot give them 2/3 of a decaf shot with 1/3 of a normal shot. ¯_(ツ)_/¯
I'm not a barista so trying to understand why this doesn't make sense to make. My understanding is that this a handcrafted beverage. Sounds like 2/3rds ~66% can be eyeballed as a bit more than half? Why is it cumbersome to measure this?
We don’t measure it ourselves, the machine grinds it up automatically but there’s no 1/3 decaf button, only 1/2.
1/2 decaf. The old machine you could do it but not with the new ones
Ah geez this is annoying. If I got this order I would just do one half-decaf espresso shot, 3 pumps vanilla, and 2% milk. I am VERY curious how the customer can tell it’s “different.” Is it possible to be THAT hypersensitive to caffeine?
I always enjoyed the challenge of finding a solution. First have a convo with them, where you listen and they do as well. Whats probably happening is since its a mobile they're arriving at various times enough to change the taste quality. When they get there I would make a fresh one and tell them if there's a difference or matches up to what they were thinking. Otherwise its on them, bc if its busy can't guarantee its gonna be a fresh mobile yo lol
2 decaf 1 reg shot in the same shot glass and pour one shots amount into the cup
If someone orders blonde decaf i give them plain decaf and inform them there is no blonde decaf.
i don't say anything and just give them decaf
You could do a full decaf shot and then 1/2 a standard shot to create that ratio but it wouldn’t follow the latte recipe so yeah no wonder the customer is always getting a different drink
Just make it decaf
I’d give him decaf and go about my day
That’s what the first barista did (who is newer btw) she said she couldn’t taste the blonde…
Just make it half caff, also they definitely can’t tell if it’s decaf or not
You know the shot pours when it is halfway through the light bar right? I usually count out equal thirds and eye it out from there
Most baristas in metropolitan areas don’t have time to baby a single drink like that. Trust me I get what you’re saying but during morning peak that’s nearly never gonna happen
First of all you can’t make one shot 2/3 decaf and 1/3 blonde. I would tell them I could maybe do half blonde 1/2 decaf (still have Mastrena 1s) but even then that’s pushing it.
I ended talking to her later that day and she said corporate told her she should be getting 3 shots. I said but you didn’t pay for 3 shots you paid for 1 . I took it up to the sm after that
Why don’t people understand that we can’t make blonde decaf shots??
Lmao! That’s an oxymoron!
i’d give them one decaf
We did the first time, she said she couldn’t taste the blonde
one decaf shot it is
I’d just give her a decaf that’s it. Corporate doesn’t care that’s why they allow orders like this to be placed even though it’s impossible to make. I bet none of them know even how many shots each size gets.
One of my customers does this on mobile order every day. A 2/3 decaf tall americano. We all just do 1/2 caf double shot. One day I asked them if they knew their drink only gets 2 shots and that their order doesn’t make any sense. They told me they knew and sometimes they’d get “lucky” and get an extra shot for free. Haha! They never complained when they didn’t get a third shot so I just think it’s funny.
Couldn't you drink 1/3 of the shot while maintaining full eye contact and just completely anger them enough to make them walk out? Or are Starbucks customers just THAT pedantic?
I actually did visually intimidate a customer once, he literally picked up his drink and immediately dropped it all over all the other drinks at the mobile handoff. I couldn’t hide my reaction at all and he ran away… like actually ran
"Different" how? They can't possibly think they can taste the difference between percentages of caffeinated coffee.
Apparently she has the special gene 🧬
Decalf lol
"some people are committed to not understanding you. they don't want to understand. they want a fight" - good words from a therapist. explain why you can't, I'd it doesn't work refund her drink and tell her to go to another store
She’s an asshole
1 decaf shot and 1 half cafe shot. SO she get 75% decaf.
I would make it the way you are supposed to. Put the syrup in first, then fill it with shots. Once the cup is full you are done. If you can't fit the steamed milk into it because of the shots, that's on him. Not you.
Had a customer with this same 2/3 decaf issue and they’re always annoying about it. I said the machine isn’t working properly so we can do 1/2 decaf, reg blonde shots, or complete decaf shots. Otherwise they can order something else or go somewhere else.
She wants 3 shots!! I told her she only paid for ONE!
I do wish we could alter the 1/2 shot option to do blonde and decaf instead of only signature.
Asking for a decaf blonde shot is like asking for a non-alcholic tequila shot